NMDNazeem Massoom DickeyIT support + networks
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Resume / Version 10

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Nazeem Massoom Dickey

IT Support Specialist | Help Desk and Network Technician

Boynton Beach, FL(561) 870-3191nazeemdickey@gmail.comlinkedin.com/in/nazeemdickeymasternazz.com

Professional Summary

IT support technician with two years of freelance help desk and desktop work and current laptop repair experience. CompTIA A+, Network+, Security+, and CySA+ certified. Built an Active Directory and GLPI ticketing lab; SkillsUSA Florida Internetworking gold medalist.

Education and Certifications

SouthTech Academy

High School Diploma, May 2026 | Boynton Beach, FL | Honor Roll and honors coursework

Certifications

CompTIA A+, Network+, Security+, CySA+ (CIOS, CSIS, CSAP) | Cisco CCST IT Support, Networking, Cybersecurity | Microsoft AZ-900, SC-900, AI-900, DP-900, PL-900, AB-900 | EC-Council EHE, NDE

Technical Skills

Support
Help desk, desktop support, IT support, Windows 10/11, Microsoft 365, printers, PC hardware troubleshooting, ticketing (Autotask, GLPI), user accounts and password resets, documentation
Networking
Networking, TCP/IP, Ethernet, Wi-Fi, LAN, DNS, DHCP, VPN, routers, switches, firewalls, VLANs, routing (OSPF), Cisco IOS, NAT/PAT, ACLs
Infrastructure
Windows Server, Active Directory, Microsoft Azure, Proxmox VE, OPNsense, Linux, Docker, OS installation
Operations
Troubleshooting, data backup and recovery, monitoring, cybersecurity, recovery planning, change documentation

Technical Experience

Hardware Computer Repair Technician

Virtucom, Inc. | Palm Beach, FL

  • Diagnose and repair about 15 laptops and Chromebooks a day, replacing keyboards, LCD screens, and other internal parts, and log each repair in Autotask.
  • Run day-to-day upkeep of the Palm Beach facility, including cleaning, parts and repair inventory, storage, pickup, and delivery.

Freelance IT Support Technician

Self-employed | Boynton Beach, FL

  • Configure home routers and resolve Wi-Fi, Ethernet, DNS, Windows, and PC hardware issues for 10+ clients, on site and remotely, then explain fixes in plain language.
  • Supported Microsoft 365 accounts, printers, and data backups for clients.
  • Restored expected download performance within five minutes by tracing a 100 Mbps negotiated Ethernet link to a faulty cable and validating its replacement.
  • Restored domain lookup and browsing within five minutes by separating DNS failure from general connectivity and switching to a working Cloudflare resolver.

Selected Technical Projects

Segmented Three-node Homelab and VLAN Migration

Proxmox VE | OPNsense | Cisco SG300 | Netgear managed switch | 802.1Q

  • Operate a three-node Proxmox environment; moved a flat network into 10 role-based VLANs and migrated 20+ workloads, updating DHCP, DNS, and firewall rules.
  • Installed a Cisco SG300 core and traced missing trunk VLANs to restore cluster quorum; repaired an OPNsense captive-portal binding and migrated client DNS to Technitium.

Windows Active Directory and Ticketing Lab

Windows Server 2025 | Active Directory | DNS | GLPI | LDAPS | PKI

  • Built a Windows Server 2025 Active Directory domain (AD DS and DNS) in a home lab; practiced help-desk tasks including user and organizational-unit creation, password resets, and group management.
  • Integrated a self-hosted GLPI ticketing system with the domain over encrypted LDAPS, secured by an Active Directory certificate authority, and worked sample tickets from intake to resolution.

Recognition

  • 1st Place, SkillsUSA Florida Internetworking, Apr 2026
  • SkillsUSA NLSC National Competitor, Jun 2026
  • CyberLaunch USF State Championship Qualifier