Nazeem Massoom Dickey
IT Support and Network Technician
Boynton Beach, FL(561) 870-3191nazeemdickey@gmail.comlinkedin.com/in/nazeemdickeymasternazz.com
Professional Summary
Entry-level IT support and network technician with freelance experience configuring home routers and resolving Windows, Ethernet, DNS, and PC hardware issues. Operates a documented three-node Proxmox environment and builds Cisco IOS labs focused on switching, routing, and break-fix validation.
Technical Skills
- Support
- Windows 10/11, PC hardware, router setup, user communication, documentation, escalation
- Networking
- TCP/IP, Ethernet, Wi-Fi, DNS, DHCP, VLANs, Cisco IOS, OSPF, NAT/PAT, ACLs
- Infrastructure
- Proxmox VE, OPNsense, Linux, Windows Server, Docker, LXC, managed switching
- Operations
- Troubleshooting, validation, backups, monitoring, recovery planning, change documentation
Technical Experience
Freelance IT Support Technician
- Configure home routers and resolve Wi-Fi, Ethernet, DNS, Windows, and PC hardware issues for local clients, then explain fixes in plain language.
- Restored expected download performance within five minutes by tracing a 100 Mbps negotiated Ethernet link to a faulty cable and validating its replacement.
- Returned a no-boot PC to service in about one minute by checking the motherboard slot layout and reseating moved memory in a supported paired configuration.
- Restored domain lookup and browsing within five minutes by separating DNS failure from general connectivity and switching to a working Cloudflare resolver.
Selected Technical Projects
- Operate a three-node virtualization environment with separate network zones for management, storage, internal services, public services, and guests.
- Restored cluster quorum after a switch migration, repaired an OPNsense captive-portal binding, and migrated client DNS to Technitium with validation and recovery notes.
- Built a reusable five-node dual-stack campus lab covering VLANs, trunks, EtherChannel, DHCP, NAT/PAT, ACLs, and OSPFv2/v3.
- Created blank, guided, and answer-key variants plus five break-fix tickets and show-command validation checklists.
Education and Certifications
SouthTech Academy
High School Diploma, May 2026 | Boynton Beach, FL | Honor Roll and honors coursework
Certifications
CompTIA A+, Network+, Security+, CySA+ | Cisco CCST IT Support, Networking, Cybersecurity | Microsoft AZ-900, SC-900
Recognition
- 1st Place, SkillsUSA Florida Internetworking, Apr 2026
- SkillsUSA NLSC National Competitor, Jun 2026
- CyberLaunch USF State Championship Qualifier
Community Involvement
Center for Child Counseling
Community Event Volunteer | Jun 2024 - Jan 2026
Supported inventory, supply distribution, event setup, activities, and guest-facing logistics.