Three real freelance support requests: a 100 Mbps Ethernet link, a no-boot memory change, and a DNS resolution failure.
What this proves
- 3 real freelance requests
- 1 to 5 minute fixes
Entry-level IT support + network technician / Boynton Beach, Florida
I troubleshoot everyday IT problems and build networks at home.
Through freelance support, I have set up home routers and fixed connectivity, hardware, and DNS problems. I also run a three-node Proxmox lab, built a Windows Active Directory and ticketing lab, and moved my network into 10 VLANs because I want the deeper skills behind the fix.
- Support
- 3 real fixes documented
- Homelab
- 3 Proxmox nodes
- Networking
- 10 role-based VLANs
- Core certifications
- A+ / Network+ / Security+ / CySA+
Selected work
Start with the support fixes, then see the network and systems work behind them.
Problems I can explain from symptom to validation.
All case studies →A home lab where I built a Windows Server 2025 Active Directory domain, added a certificate authority, and connected a self-hosted GLPI ticketing system to it over encrypted LDAPS.
What this proves
- New AD forest
- DC-hosted DNS
I moved a flat homelab into 10 role-based VLANs, migrated more than 20 virtual workloads, and restored three-node Proxmox quorum after a switching cutover broke two node paths.
What this proves
- 10 role-based VLANs
- 3/3 cluster quorum restored
Current lab
A simplified view. Public enough to discuss, specific enough to mean something.
The rack is where theory gets inconvenient.
EdgeOPNsense · remote access
NetworkManaged switch · VLANs
ComputeProxmox 01 · 02 · 03
- IdentityAuthentik and access boundaries
- VisibilityWazuh, Suricata, and service monitoring
- RecoveryBackups, validation checks, and rollback notes
Working knowledge
These are the areas I have used in real fixes, labs, and deliberate practice.
What I use and can demonstrate.
IT support
Windows, PC hardware, connectivity, DNS, account basics, user communication, and focused troubleshooting that starts with the symptom.
- Windows
- Hardware
- Remote support
- Documentation
Networks
VLANs, switching, routing, DNS, DHCP, firewall policy, wireless, dual-stack labs, and methodical break-fix work.
- Cisco IOS
- OPNsense
- CML
- TCP/IP
Systems
Virtualization, Linux, containers, storage, identity, monitoring, backups, and the dependencies that keep services usable.
- Proxmox
- Linux
- Docker
- Authentik
Security foundations
Segmentation, least privilege, endpoint visibility, safe remote access, and incident notes practiced inside the lab.
- Wazuh
- Suricata
- Access control
- SIEM
Experience
Where I’ve used the work.
Freelance support, community volunteering, competition pressure, and a lot of self-directed practice.
Hardware Computer Repair Technician
Virtucom, Inc. · Palm Beach, FL
Diagnose and repair about 15 laptops and Chromebooks a day, replacing keyboards, LCD screens, and internal parts, and log each repair in Autotask. Handle facility upkeep, parts and repair inventory, storage, pickup, and delivery.
Freelance IT Support Technician
Self-employed · Boynton Beach, FL
Set up home routers and supported 10+ clients, on site and remotely, with network and computer issues, including Ethernet, Wi-Fi, DNS, hardware, and connectivity troubleshooting.
Community Event Volunteer
Center for Child Counseling · Palm Beach, FL
Supported inventory, supply distribution, event setup, community activities, and guest-facing logistics.
Internetworking Competitor
SkillsUSA · Florida and national stages
First place in Florida, then national competition experience translated into a focused Cisco IOS practice track.
Contact
Looking for an entry-level technician who follows the problem through?
I’m open to help desk, IT support, network support, and NOC roles in South Florida or remote.
nazeemdickey@gmail.com